Nevo responds immediately
Customers get a useful first response while Nevo identifies intent, urgency, customer identity, and the related service or job.
Customer communication that completes work
One conversation.
Every customer outcome.
NevoDesk brings calls, WhatsApp, Instagram, Facebook, SMS, and web messages into one operating timeline—then uses that context to help customers book, approve, pay, and return.
- AI-first response
- Human takeover
- End-to-end history
Jordan EllisWhatsApp · Active now
AI handled → Maya joinedService: AC inspectionAppointment: Today, 2–4 PMPayment: Deposit paid
Is the technician still on the way?
Nevo matched this message to job NV-1048 and checked dispatch status.
NEVOYes—Marcus is on the way and the current ETA is 2:18 PM. I’ll let you know when he arrives.
MAYA · TEAMI’m here too if you need anything before Marcus arrives.
WhatsAppInstagramSMSVoiceFacebookWeb chat
AI + HUMAN TEAMWORK
Take over WhatsApp or Instagram without losing the thread.
When a conversation needs judgment, empathy, or a relationship owner, a team member can join with the full history already organized.
The right person is invited
Handoffs include a concise summary, what the customer needs, what has been promised, and the recommended next action.
Your team takes control
A staff member replies from the shared inbox. Nevo pauses, assists in the background, and can resume when the team hands it back.
The outcome stays connected
Bookings, notes, approvals, invoices, payments, and follow-ups remain attached to the same customer journey.
FROM FIRST MESSAGE TO FIVE-STAR FOLLOW-UP
Communication is the workflow—not a separate inbox.
Every message can move the customer forward while business rules, permissions, and provider-confirmed states remain in control.
Customer reaches out
Nevo answers calls and receives WhatsApp, Instagram, Facebook, SMS, and website messages in one shared conversation.
Intent becomes an order
The customer selects a service, hears the approved price, shares the right details, and accepts the next step without changing channels.
Booking is confirmed
Nevo checks real availability, creates the appointment, collects a deposit when required, and sends an immediate confirmation.
Everyone stays informed
Reminders, access requests, dispatch status, arrival updates, delays, approvals, and reschedules are sent automatically.
Work becomes revenue
Completion is confirmed, the final invoice and secure payment link are delivered, and provider-confirmed payment status is recorded.
A relationship continues
Nevo sends the receipt, asks for feedback, shares configured review destinations, and keeps the full history ready for the next visit.
COMMUNICATION ACROSS THE SERVICE LIFECYCLE
Every update arrives when it matters.
Before the booking
Answer questions, explain services and pricing, qualify the request, collect photos or details, and find an available professional.
After the booking
Confirm the appointment, request a deposit, gather access instructions, send reminders, and handle reschedule or cancellation requests.
During service
Tell the customer when the professional accepts, is on the way, changes ETA, arrives, needs approval, or requires additional information.
After completion
Confirm completed work, send the invoice and payment link, acknowledge payment, request feedback, and invite an honest public review.
CHANNEL-SPECIFIC STRENGTH. SHARED CUSTOMER MEMORY.
Meet customers where they already communicate.
Use each channel for what it does best while Nevo keeps identity, consent, operational context, and outcomes connected.
WHWhatsApp
Take over a WhatsApp conversation with its history, customer record, booking state, and AI summary already attached.
Replies · media · confirmations · payment linksINInstagram
Turn a question from an Instagram visitor into a qualified lead, service selection, booking, or staff handoff.
Direct messages · lead capture · human takeoverSM
SMS
Keep time-sensitive updates concise and useful—from verification and reminders to ETA, invoices, and receipts.
Reminders · dispatch · payment · reviewVO
Voice
Carry the outcome of every call into the same timeline so the next message starts with context, not repetition.
Transcripts · intent · call outcome · follow-upFAFacebook
Respond to customer questions and move high-intent conversations into a controlled service workflow.
Messages · qualification · booking · follow-upWE
Web chat
Help customers move from browsing to action while your team can join at any point with the full conversation visible.
Questions · service discovery · conversionCOMMUNICATION WITH OPERATIONAL DISCIPLINE
Automate the routine. Surface every exception.
Nevo follows vendor-configured timing, channels, consent, quiet hours, escalation rules, and message templates. Failed delivery never disappears: it becomes a visible action for the team.
Build my communication flow ↗Appointment confirmedWhatsApp delivered · 10:42 AM
Professional is on the waySMS delivered · ETA 18 minutes
Invoice and secure payment link sentProvider confirmation pending
Instagram reply failedAssigned to Maya · Retry recommended
BUILT FOR TRUST
Helpful automation with a visible human escape hatch.
Consent and preferences
Respect opt-in state, channel preference, quiet hours, and opt-out requests across automated outreach.
Delivery evidence
See queued, sent, delivered, read, failed, suppressed, and retried states instead of assuming a customer received an update.
Role-based access
Protect sensitive customer and property information while giving authorized staff the context required to help.
Auditable handoffs
Know when Nevo handled a message, when a human joined, what changed, and who completed the next action.
TURN MORE CONVERSATIONS INTO COMPLETED WORK
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