Powerful automation needs clear operating boundaries.

These Terms & Conditions (the “Terms”) form an agreement between NevoDesk (“NevoDesk,” “we,” “us”) and the person or organization that creates, accesses, purchases, or uses a NevoDesk account (“Customer,” “you”). By using the Services, you agree to these Terms and represent that you have authority to bind the Customer.

These Terms govern NevoDesk websites, applications, AI front-desk features, communications, workflow automation, integrations, support, subscriptions, and connected payment features. They govern the relationship between NevoDesk and its business customer—not the separate transaction between a business and its caller, client, patient, prospect, or buyer.

An executed order form, enterprise agreement, Data Processing Agreement, Business Associate Agreement, or service-specific addendum may add or replace terms. If documents conflict, the signed document with the more specific subject matter controls, followed by the Order Form, these Terms, and product documentation.

• You must be at least 18 and legally able to enter a contract.
• You must provide accurate account, business, billing, and tax information and keep it current.
• You are responsible for your users, credentials, roles, location access, integrations, and all activity under the account.
• Workspace owners and administrators may access, configure, export, and delete Customer Data and control other users’ access.
• You must promptly remove access for people who no longer require it and notify us of suspected compromise.

If you use the Services for another organization, you represent that you have authority to configure communications, process its customer data, connect its systems, and accept these Terms for that organization.

NevoDesk can answer and route communications, retrieve approved business information, prepare records, coordinate calendars, and assist with bookings, jobs, leads, orders, reservations, payments, and support cases. Available features depend on plan, configuration, geography, provider availability, and connected systems.

AI and speech systems are probabilistic. They may misunderstand a person, omit context, produce an incorrect answer, or recommend an unsuitable action. You must test the configuration before launch; keep business information accurate; set authority limits, fallback rules, and human handoffs; monitor material workflows; and correct errors promptly.

The Customer is the sender, caller, or business on whose behalf NevoDesk communicates. You are responsible for the lawfulness, content, timing, recipients, and targeting of communications initiated or configured by you.

• Give all required notices that an interaction uses AI or automation.
• Obtain legally sufficient consent for artificial or prerecorded voice calls, call recording, transcription, monitoring, text, email, and marketing.
• Maintain consent records and honor revocation, opt-out, do-not-call, quiet-hour, frequency, and channel rules.
• Do not upload purchased, scraped, or unlawfully obtained contact lists.
• Do not disguise caller identity, impersonate a person, or use deceptive voice cloning.
• Provide a reasonable human or alternative path when required by law, accessibility, safety, or your own policy.

NevoDesk may provide disclosure prompts, opt-out controls, and channel settings, but those tools are not legal advice and do not determine the law that applies to your business or recipient.

You may not submit protected health information or use NevoDesk as a HIPAA business associate unless we have signed a Business Associate Agreement and approved the workspace for that configuration. These Terms and the Privacy Policy are not a BAA.

You must obtain written approval before using the Services for data or workflows subject to specialized financial, education, biometric, children’s privacy, government security, professional secrecy, export, or data-localization requirements. Approval may require enterprise terms, technical restrictions, or a separate addendum.

The Services may connect to communications providers, calendars, payment processors, CRMs, messaging platforms, email, cloud infrastructure, and model providers. You authorize NevoDesk to exchange Customer Data with each integration you enable as necessary to provide the requested function.

Third-party services have their own terms, privacy practices, limits, fees, and availability. You are responsible for maintaining authorized third-party accounts and permissions. NevoDesk is not responsible for a third party’s independent acts, but we remain responsible for our own obligations when we engage a provider to process data for us.

If you enable connected payments, you are the merchant of record for payments made by your customers. Charges are processed through a connected payment account. You—not NevoDesk—sell the underlying goods or services and are responsible for descriptions, pricing, fulfillment, cancellations, taxes, receipts, customer service, refunds, disputes, chargebacks, and applicable commerce law.

• Stripe or another identified provider processes payment credentials and applies its own fees and terms.
• NevoDesk’s subscription fee is separate from payment-processing fees.
• Where transaction-fee features are enabled, NevoDesk charges a 1.00% application fee on eligible captured product or service revenue, excluding sales tax and gratuity unless a written fee policy says otherwise.
• The applicable fee, calculation base, and any exclusions must be displayed in your account or Order Form before activation.
• A full or partial refund of eligible revenue will return the related NevoDesk application fee in full or proportionally, subject to the disclosed fee policy and payment-provider state.
• You remain responsible for disputes and chargebacks on direct charges and must provide accurate evidence when requested.

NevoDesk may delay, reject, or review a payment action to address duplicate charges, inconsistent amounts, suspected misuse, security risk, provider requirements, or legal obligations.

When you enable Stripe through NevoDesk, you connect and operate your own Stripe business account. The connected business remains the merchant of record. Customer payments are direct charges on that connected account; NevoDesk does not take custody of or hold the business's gross customer proceeds. NevoDesk receives only its separately disclosed application fee. Stripe makes payouts from the connected account according to Stripe's availability rules, reserves, and payout schedule.

• Stripe deducts its processing fees under the connected business's Stripe pricing and terms.
• NevoDesk deducts its disclosed 1.00% application fee in real time from eligible captured product or service revenue. Sales tax and gratuity are excluded unless a written fee policy states otherwise.
• The connected business is solely responsible for transaction legitimacy, fulfillment, customer authorization, fraud review, refunds, dispute responses, and evidence submitted to Stripe.
• NevoDesk is not responsible for customer chargebacks, fraudulent or unauthorized transactions, dispute losses, negative balances, reserves, penalties, or processing and dispute fees assessed by Stripe or another payment provider.
• Stripe may withhold, reverse, reserve, debit, or recover funds under its agreement with the connected business. Those actions do not make NevoDesk the holder or guarantor of the business's funds.

Paid Services are billed according to the selected plan or Order Form. Recurring subscriptions renew for the stated period unless canceled before renewal. You authorize the payment provider to charge recurring, usage-based, overage, tax, and other disclosed amounts.

• Usage is measured by NevoDesk’s service records, subject to correction for verified error.
• Plan limits may include minutes, messages, users, locations, numbers, workflows, history, or integration capacity.
• Fees are non-refundable except as stated in an Order Form, a published refund policy, these Terms, or applicable law.
• Cancellation stops future renewal but does not erase accrued fees or merchant obligations involving existing payments, refunds, or disputes.
• We may change future pricing with advance notice required by the applicable plan or law.

As between the parties, Customer retains its rights in data, content, instructions, recordings, transcripts, business information, and records submitted to or generated for its workspace (“Customer Data”). Customer grants NevoDesk a limited right to host, copy, transmit, process, display, and create technical derivatives of Customer Data only as necessary to provide, secure, support, and comply with law regarding the Services.

Customer represents that it has all rights, notices, consents, and lawful bases required for Customer Data and its instructions. NevoDesk handles Customer Data under the Privacy Policy and any applicable Data Processing Agreement. We may use aggregated or de-identified information that does not reasonably identify Customer or an individual to operate, secure, measure, and improve the Services.

You may not use the Services to:

• Break the law, violate another person’s rights, or evade regulatory obligations.
• Harass, threaten, discriminate, defraud, deceive, manipulate, or exploit a person.
• Send spam or unlawful telemarketing, or contact people without required consent.
• Impersonate a person, misrepresent AI as a human when disclosure is required, or create deceptive synthetic media.
• Collect unnecessary highly sensitive data, passwords, card security codes, or authentication secrets.
• Interfere with, probe, reverse engineer, overload, bypass, or gain unauthorized access to the Services.
• Use outputs or service access to build a competing model or service except where law prohibits this restriction.
• Use NevoDesk for emergency dispatch, weapons targeting, illegal surveillance, or unlawful high-impact automated decisions.

NevoDesk and its licensors own the Services, software, interfaces, workflows, documentation, designs, models, and related intellectual property, excluding Customer Data. Subject to these Terms and payment of fees, NevoDesk grants Customer a limited, non-exclusive, non-transferable, revocable right to use the Services during the subscription term for its internal business operations.

If you provide feedback, you grant NevoDesk a worldwide, perpetual, irrevocable, royalty-free right to use it without identifying you or disclosing Customer Data.

Each party will protect the other party’s non-public business, technical, and commercial information using reasonable care and use it only to perform or exercise rights under the agreement. Confidentiality does not cover information that was already lawfully known, becomes public without breach, is received lawfully without duty, or is independently developed.

NevoDesk maintains safeguards designed to protect Customer Data, but no system is guaranteed secure. Customer must configure permissions, integrations, retention, and communication settings responsibly and cooperate with reasonable incident investigation and mitigation.

We work to keep the Services reliable but do not promise uninterrupted or error-free operation unless a signed service-level agreement says otherwise. Maintenance, carrier failures, third-party outages, internet conditions, emergency changes, or events beyond reasonable control may affect availability.

Preview, pilot, beta, and evaluation features may be changed or removed, may contain errors, and should not be used for production or regulated workflows unless expressly approved. We may improve or replace features while preserving the material functionality of a paid plan during its committed term.

Either party may terminate as provided in the plan or Order Form. We may suspend access for nonpayment, material breach, unlawful use, security risk, provider requirement, or conduct likely to harm people, customers, NevoDesk, or the Services. Where reasonable, we will give notice and an opportunity to cure.

On termination, Customer’s right to use the Services ends. Customer should export supported data before closure. We may preserve limited access needed to manage existing refunds, disputes, legal records, or export obligations. Data is then handled under the Privacy Policy and applicable agreement. Terms that by nature should survive—including payment, confidentiality, ownership, disclaimers, liability, indemnity, and disputes—remain effective.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” NEVODESK DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE.

NEVODESK DOES NOT WARRANT THAT AI OUTPUTS, TRANSCRIPTS, SUMMARIES, CLASSIFICATIONS, AVAILABILITY, THIRD-PARTY DATA, COMMUNICATION DELIVERY, OR CUSTOMER-CREATED WORKFLOWS ARE ACCURATE, COMPLETE, LAWFUL, OR SUITABLE FOR A PARTICULAR DECISION. CUSTOMER IS RESPONSIBLE FOR REVIEW, CONFIGURATION, FULFILLMENT, AND PROFESSIONAL JUDGMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR AMOUNTS THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY’S AGGREGATE LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE FEES CUSTOMER PAID OR OWED TO NEVODESK FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT. THESE LIMITS DO NOT REDUCE CUSTOMER’S PAYMENT OBLIGATIONS AND DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, OR LIABILITY THAT APPLICABLE LAW PROHIBITS A PARTY FROM LIMITING.

To the extent permitted by law, Customer will defend and indemnify NevoDesk and its personnel against third-party claims, damages, fines, costs, and reasonable legal fees arising from Customer Data, Customer’s goods or services, fulfillment, taxes, refunds, communications, recordings, consent practices, unlawful or prohibited use, or breach of these Terms. NevoDesk will provide reasonable notice and cooperation, and Customer may not settle a claim in a way that admits fault by or imposes an obligation on NevoDesk without written consent.

Before filing a formal claim, each party will give written notice and allow at least 30 days for good-faith resolution, except where urgent injunctive relief is reasonably necessary. Governing law and venue are those stated in the applicable Order Form. If the Order Form is silent, they are the law and courts applicable to the NevoDesk contracting entity identified on the Customer’s invoice or account agreement, without regard to conflict-of-law rules.

Neither party may assign the agreement without consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee assumes the obligations. NevoDesk may use subcontractors and remains responsible for its contractual duties. Neither party is liable for delay caused by events beyond reasonable control. If a term is unenforceable, it will be limited to the minimum extent necessary and the remainder continues. Failure to enforce is not a waiver. These Terms and referenced agreements are the entire agreement on their subject.

We may update these Terms. Material changes will receive notice required by law or contract and ordinarily apply prospectively. Continued use after the effective date constitutes acceptance where permitted. If you do not agree, stop using the Services and cancel before the change takes effect.

Legal notices and contract questions: legal@nevodesk.com
Privacy questions: privacy@nevodesk.com
Security reports: security@nevodesk.com
Customer support: support@nevodesk.com