Jobs, dispatch and mobile professionals

Job intake

• Customer and contact identity.
• Service or job type, description, location, property/access details, urgency, and preferred timing.
• Service area, required capability, pricing authority, deposit/payment rule, and customer communication preference.
• Photos, files, or notes when supported and authorized.

Assignment and dispatch

NevoDesk can recommend or apply the configured assignment strategy using location, service area, capability, availability, workload, on-call schedule, and permissions. Dispatch remains pending until the required professional or manager confirmation succeeds.

Operational visibility

• Unassigned, assigned, accepted, en route, arrived, in progress, completed, cancelled, and exception states.
• Customer confirmation and ETA communication.
• Dispatch notes, invoices, payment reminders, review requests, and history.
• Automation exceptions for failed assignment, delivery, provider state, or overdue action.