Understand
Identify the question, customer, urgency, and requested destination.
Answer and route
Answer questions and route callers—using your rules.
Nevo answers from the information you approve, verifies what your workflow requires, and transfers or captures a complete callback when a person should take over.
A controlled operating path
From customer intent to a traceable next step.
The exact questions, authority, integrations, and escalation behavior come from your approved setup.
Answer
Use approved business information without inventing policy or advice.
Route
Transfer, notify, or capture a callback with the conversation context attached.
Your authority model
Automate the routine. Pause where judgment begins.
- Approved knowledgeNevo answers from business information and policies you review.
- Explicit authorityDirect confirmation, staff approval, transfer, and fallback behavior are configured separately.
- Connected evidenceAvailability, payment, and system status come from authoritative providers.
- Complete activity historyQuestions, decisions, actions, handoffs, and retries remain visible.
Build for the real business
Model the workflow, then review every detail.
Nothing goes live from an industry label alone.
Build this workflow ↗