Diagnose
Identify the customer, issue type, impact, history, and required evidence.
Customer support
Create support requests and cases—using your rules.
Nevo collects the required evidence, applies your priority and escalation rules, creates the case, and gives the customer a reliable status path.
A controlled operating path
From customer intent to a traceable next step.
The exact questions, authority, integrations, and escalation behavior come from your approved setup.
Prioritize
Apply severity, response-time, ownership, and escalation rules.
Track
Create the case and confirm the reference, owner, and status channel.
Your authority model
Automate the routine. Pause where judgment begins.
- Approved knowledgeNevo answers from business information and policies you review.
- Explicit authorityDirect confirmation, staff approval, transfer, and fallback behavior are configured separately.
- Connected evidenceAvailability, payment, and system status come from authoritative providers.
- Complete activity historyQuestions, decisions, actions, handoffs, and retries remain visible.
Build for the real business
Model the workflow, then review every detail.
Nothing goes live from an industry label alone.
Build this workflow ↗