Core terms
- Nevo: the customer-facing AI front desk.
- NevoDesk: the business workspace, rules, records, and operational control plane.
- NevoGuide: the account-user guidance assistant grounded in this Help Center.
- Workspace: one business account containing locations, users, configuration, providers, and records.
- Primary outcome: the one main operational result a customer journey is designed to create.
- Supporting capability: an additional action that can assist the primary outcome without replacing it.
Calls and PBX
- Intent or caller scenario: a described customer need Nevo recognizes and maps to a route.
- Department: an operational ownership group.
- Destination: a person, extension, ring group, queue, voicemail box, callback, or other supported endpoint.
- Ring group: a set of attendants tried under one ringing strategy.
- Queue: provider-controlled waiting and member distribution requiring live call status events.
- Fallback: the next safe action when a route cannot complete.
Scheduling and payments
- Capability: the service eligibility required for a professional to receive a booking.
- Parent blocker: business or location closure that child schedules cannot override.
- Occupied interval: preparation buffer + service duration + cleanup/travel buffer.
- Availability hold: a short-lived reservation of a professional and occupied interval before confirmation.
- Merchant of record: the business responsible for the customer transaction.
- Application fee: the NevoDesk fee routed from an eligible connected-account payment.
- Reconciliation: comparing intended transactions, provider objects, and financial records without hiding differences.
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Source-of-truth policy
This article is part of the same maintained knowledge corpus used by NevoGuide. Live provider evidence and saved workspace configuration remain authoritative for your account’s current operational state.