Pre-launch validation
- Required business facts and one primary outcome are complete.
- Phone, call goals, greeting, caller navigation, routing, fallbacks, spam, and voice are internally consistent.
- Every enabled PBX department has an eligible destination or is removed.
- Services, professionals, capabilities, hours, calendars, blockers, deposits, and confirmation policies can produce valid outcomes.
- Required providers are active with correct permissions, scope, webhooks/events, and health checks.
- Terms, privacy, consent, recording, payment, and business-owner acknowledgements are complete.
Scenario tests
- Normal request successfully completed.
- Ambiguous request clarified or moved to menu fallback.
- Human transfer answered and not answered.
- After-hours, closed, emergency, spam, VIP, and voicemail behavior.
- Calendar conflict, simultaneous booking, payment success/failure, provider outage, and customer abandonment.
- Notification delivery success/failure and visible exception recovery.
Certification
Launch certification belongs to the exact dependency fingerprint of the current configuration. Editing a certified section invalidates older evidence. NevoDesk should not claim a provider-backed capability is live until the provider and an end-to-end test confirm it.
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Source-of-truth policy
This article is part of the same maintained knowledge corpus used by NevoGuide. Live provider evidence and saved workspace configuration remain authoritative for your account’s current operational state.