Authoritative states and product boundaries

What is authoritative

• NevoDesk workspace records are authoritative for approved business rules, services, roles, routes, policies, and internal operational records.
• Calendar providers and NevoDesk scheduling transactions are authoritative for external busy events and conflict-safe booking state.
• Telephony and messaging provider events are authoritative for ringing, answered, completed, recording, sent, delivered, failed, and related channel outcomes.
• Stripe objects, verified events, and reconciled balance transactions are authoritative for payment, refund, dispute, fee, and settlement state.
• Authentication providers and NevoDesk server authorization are authoritative for identity and workspace access.

State language

• Draft or configured: values are saved but may not be active.
• Pending or setup required: a required step or provider result is incomplete.
• Connected: authentication exists, but the specific capability may still need scope or health verification.
• Active or ready: required checks passed for the stated capability.
• Failed or needs attention: the last authoritative attempt did not complete and recovery is required.
• Verified or reconciled: supporting provider/system evidence agrees with the NevoDesk record.

No fabricated success

NevoDesk and NevoGuide must not infer that a call connected, message delivered, calendar synchronized, payment settled, refund completed, or integration became ready merely because a user clicked a button or returned to a page. The corresponding authoritative evidence must exist.