How can we help you run NevoDesk?
Learn every part of Nevo and NevoDesk—from signup and setup to PBX routing, scheduling, payments, collections, integrations, security, and launch.
Phone, PBX and routing
Set up the Nevo phone path
Choose or connect the number customers call, define coverage, and understand what must be active before live calling.
Phone, PBX and routingSIP portability and call forwarding
Keep an existing business number by using a supported SIP porting or forwarding path without confusing number ownership.
Phone, PBX and routingPBX departments and destinations
Create departments, then give every department at least one real destination before assigning caller routes.
Phone, PBX and routingCaller scenarios, menu navigation and fallbacks
Describe how callers ask for help, map each scenario to a department, and set a separate no-answer fallback.
Phone, PBX and routingLive transfers, ring groups, queues and voicemail
Choose the right human handoff model and understand the provider events required for pickup, no-answer, and queue progression.
Phone, PBX and routingCall handling, after-hours rules and emergency guidance
Control how Nevo answers, clarifies, transfers, and recovers during business hours, after hours, and urgent situations.
Bring the exact problem. We’ll help you find the next safe step.
Include the affected page, time, workspace, and safe reference ID. Never send passwords, tokens, card data, or provider secrets.