Three common number paths
- Use a new NevoDesk-enabled number and publish it to customers.
- Forward the existing business number to the NevoDesk-enabled destination while the original carrier remains responsible for the number.
- Port an eligible number to a supported SIP or telephony provider so the new provider becomes responsible for call delivery.
Before porting
- Confirm the current carrier account, exact service address, authorized owner, number type, portability, and any contractual restrictions.
- Do not cancel the old service before the port completes.
- Preserve emergency-service, fax, alarm, messaging, or multi-number dependencies that may share the current account.
- Plan a cutover window, fallback number, and inbound/outbound validation calls.
What NevoDesk records
NevoDesk records the chosen connection method, the number or SIP identity, workspace/location assignment, provider state, test evidence, and operational route. Introductory-offer eligibility can also consider a previously used SIP connection or forwarded number so changing email addresses does not create a second business promotion.
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Source-of-truth policy
This article is part of the same maintained knowledge corpus used by NevoGuide. Live provider evidence and saved workspace configuration remain authoritative for your account’s current operational state.