The inbound call foundation
Nevo is designed to answer inbound calls first. The business can use an assigned Nevo number, port an eligible number through a supported SIP path, or forward an existing number to the activated Nevo destination when the telephony provider supports that configuration.
Activation requirements
- A workspace-owned phone configuration.
- A supported and active telephony provider connection.
- A verified inbound route and webhook/event path.
- A reviewed welcome message, call goals, call handling policy, spam mode, and voice.
- At least one safe recovery path for requests Nevo cannot complete.
Saving a phone number or forwarding instruction does not prove that calls are live. Provider confirmation and a successful test call are required.
Coverage and ownership
Phone numbers can be associated with a workspace or location. Higher plans can use multiple numbers, location-specific voices and rules, cross-location overflow, and more active call flows, subject to plan limits and provider readiness.
This article is part of the same maintained knowledge corpus used by NevoGuide. Live provider evidence and saved workspace configuration remain authoritative for your account’s current operational state.