Waitlist
Waitlist entries record the requested service, eligible professional or location, acceptable dates/times, priority, and contact consent. When matching time opens, NevoDesk can send an expiring offer. The slot is not confirmed until the customer accepts and the booking hold succeeds.
Campaigns and follow-up
Campaigns use defined audiences, approved content, timing, channels, quiet hours, consent, and opt-out handling. Automated follow-up can address missed calls, unpaid invoices, due appointments, lapsed customers, or operational events, subject to plan and provider readiness.
Reviews
Review requests should follow a completed, eligible customer outcome and the business's configured timing. Connected review-provider state is authoritative. Failed requests or missing connections remain visible instead of being counted as delivered or published.
This article is part of the same maintained knowledge corpus used by NevoGuide. Live provider evidence and saved workspace configuration remain authoritative for your account’s current operational state.