Booking holds, confirmations, reminders and rescheduling

Temporary holds

1. The customer chooses a server-returned slot.
2. NevoDesk rechecks availability inside the protected booking transaction.
3. A short-lived hold reserves the professional and full occupied interval, normally for 5–10 minutes.
4. Confirmation or required deposit converts the hold into an appointment.
5. Payment failure, abandonment, cancellation, or expiration releases the slot.

Confirmations and reminders

Appointment settings determine whether explicit confirmation is required, whether no-deposit bookings can auto-confirm, and when reminders are sent through a consented channel. Customer and professional notifications are recorded separately so one delivery failure does not hide the other.

Changes and cancellations

• Rescheduling validates the new interval before moving the appointment.
• Cancellation releases protected time according to the cancellation and fee policy.
• No-show and late-cancellation outcomes remain visible in customer and appointment history.
• A professional callout creates an operational exception for affected bookings rather than silently moving customers.