Nevo
Nevo is the customer-facing AI front desk. Nevo can answer approved questions, identify intent, collect required details, check authoritative availability, create short-lived booking holds, request payment or confirmation, route callers, capture voicemail, and prepare a concise briefing for a human.
NevoDesk
NevoDesk is the control plane and system of record for the workflows Nevo is allowed to perform. Owners and authorized team members define services, prices, hours, calendars, departments, permissions, payment rules, handoffs, fallbacks, and exception recovery.
NevoGuide
NevoGuide helps workspace users learn NevoDesk, find settings, understand why a state is blocked, and navigate to the right action. NevoGuide uses this Help Center as its product knowledge source. It does not invent live account state or provider results.
This article is part of the same maintained knowledge corpus used by NevoGuide. Live provider evidence and saved workspace configuration remain authoritative for your account’s current operational state.