AI front desk for Clinics & wellness

Clear scheduling without interrupting care.

Nevo handles administrative conversations, gathers approved intake details, and routes clinical or urgent questions to a qualified person.

Get 50% off first month See how it handles a call ↓

Setup in about 10 minutes · Keep your existing number · Human handoff built in

Wellness professional speaking with a client — **Nevo is answering**Real rules · Real availability · One customer history

Administrative support—not clinical advice.Nevo schedules and routes conversations according to your approved rules. Clinical questions and urgent concerns go to a qualified person.

The everyday pressure

The front desk has to balance access with safe boundaries.

Routine scheduling should be fast, while symptoms, emergencies, and clinical guidance must reach the right human. Nevo stays inside the administrative role you define.

01Schedule from approved visit types and availability

02Answer non-clinical location and preparation FAQs

03Capture administrative intake information

04Escalate symptoms and urgent language immediately

A call flow built for clinics & wellness

Every conversation follows your operating rules.

Configure the questions, booking logic, policies, handoffs, and follow-up once. Nevo applies them consistently across voice and messaging.

Identify

Visit type and administrative scheduling need.

Screen safely

Recognize questions that require a person.

Schedule

Offer only approved providers and times.

Route

Transfer or notify the clinical team with context.

Configured around your business

A capable front desk should follow your playbook—not force you into someone else’s.

Nevo combines conversational AI with the controls and human escalation needed to represent clinics & wellness responsibly. Your team decides what Nevo may answer, complete, transfer, or leave for review.

What makes the Nevo approach different:

Industry-specific configurationIntake questions, terminology, service logic, and approved answers reflect how your business actually operates.
Always-available responseCalls and supported messages receive a clear next step during the coverage hours you choose.
Action—not just note takingNevo can check availability, create bookings, send secure payment links, and trigger follow-up within your rules.
Human escalation with contextWhen judgment is required, the right person receives the customer’s intent, urgency, and conversation history.
Connected customer memoryVoice and messaging activity stay attached to the same operational record.
Guided launch and reviewTest conversations, verify policies, and inspect every customer-facing outcome before going live.

Industry-aware conversation

Helpful enough to act. Careful enough to hand off.

Medical questions, urgent symptoms, medication requests, and emergencies never receive automated clinical advice.

Approved answers and policies only
Full context included with every handoff
Every action appears in the activity history

EXAMPLE CONVERSATION

CustomerCan I talk to someone about a new symptom?

NevoA clinician should answer medical questions. I can connect you now or take your details for the care team.

✓Next step preparedIllustrative workflow; actual outcomes depend on configuration and availability.

Fits the way you work

Connect the tools behind the front desk.

Nevo checks the systems you authorize and explains what each connection can access.

Google CalendarStripeSMSSecure handoff

Custom operating flows

Turn your best front-desk process into a repeatable workflow.

Nevo uses your service rules, approved questions, coverage hours, locations, availability, deposits, and escalation paths to decide what happens next. Routine conversations can move forward automatically; exceptions pause safely for a person.

Every completed action creates a structured record, so the team can see what the customer requested, which rule applied, and what Nevo did.

Actionable call intelligence

Learn what customers need before the pattern becomes a problem.

Review conversation volume, customer intent, booking outcomes, handoffs, failed messages, and recurring questions in the Nevo dashboard. Filters keep location, service, staff, and channel context intact.

Reported outcomes remain linked to the originating conversation. Estimates are labeled, duplicates are excluded, and revenue influenced is kept separate from money actually collected.

Nevo Desk insights dashboard showing traceable conversation outcomes — Real Nevo Desk interface · Stable demonstration data

24/7coverage can be configured around your hours and escalation rules

1shared customer history across supported voice and messaging channels

Everybooking, payment, handoff, and retry remains visible in the activity record

AI when it is routine. People when it is not.

Choose the right balance for each conversation.

Nevo handles repeatable intake, scheduling, approved questions, confirmations, and follow-up. Your team stays in control of exceptions, sensitive conversations, and decisions that need judgment.

The balance is not fixed. Adjust automation and escalation rules as your services, staffing, risk, and customer expectations change.

A launch partner—not a black box

Set up carefully, test realistically, improve continuously.

Configure and test: Build services, questions, policies, and handoffs around your real operating model, then run representative test conversations.
Launch with visibility: Review readiness checks, connection status, permissions, and customer-facing previews before activation.
Improve from real outcomes: Use transcripts, unresolved intents, handoffs, and conversion patterns to refine how Nevo responds over time.

Questions, answered

Know how Nevo behaves before you turn it on.

Can my team take over?+

Yes. Choose when Nevo transfers immediately, notifies a specific person, or creates a follow-up with the full conversation.

Does it use my real availability?+

Yes. Nevo checks connected calendars, service duration, staff, buffers, location, and booking rules before offering a time.

Can each location work differently?+

Yes. Assign different numbers, hours, services, staff, voices, policies, and escalation paths by location.

Can I keep my existing phone number?+

Yes. Port it, or keep it with your carrier and forward calls to your new Nevo line during the hours you choose.

Built around how work moves

One front desk. Many ways to move work forward.

Industry examples show what is possible. Your selected outcomes, rules, team, services, and systems determine what Nevo actually builds.

01Answer and route

Browse all industries Model my business with AI

Built for your front desk

Let the next conversation move work forward.

Configure Nevo around your real services, team, policies, and handoff rules.

Model my business with AI No credit card · Guided setup