AI front desk for Home services

Turn every ring into a real opportunity.

Nevo captures the job, location, urgency, and access details while your crew stays on the move.

Get 50% off first month See how it handles a call ↓

Setup in about 10 minutes · Keep your existing number · Human handoff built in

Home service professional working at a residence — **Nevo is answering**Real rules · Real availability · One customer history

The everyday pressure

The best lead often calls while everyone is on a job.

Nevo responds immediately, gathers the details your dispatcher needs, distinguishes estimates from urgent service, and schedules within your real service area and capacity.

01Qualify job type, location, property, and urgency

02Check service-area and scheduling rules

03Book estimates or arrival windows

04Escalate safety-sensitive and emergency situations

Flagship home-service workflow

From the first call to the final review—one clean service journey.

The vendor controls the services, pricing language, booking windows, reminders, required access fields, completion rules, invoice provider, and review destinations. Nevo executes the approved path and pauses safely when an exception needs a person.

VENDOR-CONTROLLED SETTINGS

✓ Service offers✓ Pricing and inspection fees✓ Booking and travel rules✓ 1- or 2-day reminders✓ Required access details✓ Invoice provider✓ Review destinations

Customer calls

Nevo identifies the property, service need, urgency, and preferred timing.

Service and price

The customer hears the vendor-approved service offer, inspection fee, price range, and applicable terms.

Customer accepts

Nevo records acceptance against the exact offer version before anything is booked.

Appointment booked

A qualified technician, service window, travel rules, and connected calendar availability are checked automatically.

Confirmation sequence

Nevo sends confirmation and the vendor-configured reminder one or two days before the visit.

Access instructions

After the customer confirms, Nevo securely collects entry notes, gate instructions, parking details, pets, or a building code when required.

Service completed

The technician performs the inspection or repair and marks the job complete from the operational record.

Customer notified

Nevo sends the completion summary and any vendor-approved next steps.

Invoice and payment

Nevo creates the order and invoice through the connected provider, sends the secure payment link, and waits for verified payment status.

Review follow-up

After completion or payment, Nevo sends the vendor-selected Google Business Profile, Facebook, Yelp, or industry review link without review gating.

A call flow built for home services

Every conversation follows your operating rules.

Configure the questions, booking logic, policies, handoffs, and follow-up once. Nevo applies them consistently across voice and messaging.

Qualify

Job type, address, property, and urgency.

Check

Service area, hours, crew, and arrival windows.

Schedule

Estimate or service visit confirmed.

Dispatch

Crew receives the complete intake summary.

Configured around your business

A capable front desk should follow your playbook—not force you into someone else’s.

Nevo combines conversational AI with the controls and human escalation needed to represent home services responsibly. Your team decides what Nevo may answer, complete, transfer, or leave for review.

What makes the Nevo approach different:

Industry-specific configurationIntake questions, terminology, service logic, and approved answers reflect how your business actually operates.
Always-available responseCalls and supported messages receive a clear next step during the coverage hours you choose.
Action—not just note takingNevo can check availability, create bookings, send secure payment links, and trigger follow-up within your rules.
Human escalation with contextWhen judgment is required, the right person receives the customer’s intent, urgency, and conversation history.
Connected customer memoryVoice and messaging activity stay attached to the same operational record.
Guided launch and reviewTest conversations, verify policies, and inspect every customer-facing outcome before going live.

Industry-aware conversation

Helpful enough to act. Careful enough to hand off.

Gas odors, electrical hazards, flooding, and other safety-sensitive situations follow your emergency escalation script.

Approved answers and policies only
Full context included with every handoff
Every action appears in the activity history

EXAMPLE CONVERSATION

CustomerCan someone inspect a leak today?

NevoI can check today’s emergency windows. Is the water shut off, and is there active electrical risk?

✓Next step preparedIllustrative workflow; actual outcomes depend on configuration and availability.

Fits the way you work

Connect the tools behind the front desk.

Nevo checks the systems you authorize and explains what each connection can access.

Google CalendarStripeSMSPhone transfer

Custom operating flows

Turn your best front-desk process into a repeatable workflow.

Nevo uses your service rules, approved questions, coverage hours, locations, availability, deposits, and escalation paths to decide what happens next. Routine conversations can move forward automatically; exceptions pause safely for a person.

Every completed action creates a structured record, so the team can see what the customer requested, which rule applied, and what Nevo did.

Actionable call intelligence

Learn what customers need before the pattern becomes a problem.

Review conversation volume, customer intent, booking outcomes, handoffs, failed messages, and recurring questions in the Nevo dashboard. Filters keep location, service, staff, and channel context intact.

Reported outcomes remain linked to the originating conversation. Estimates are labeled, duplicates are excluded, and revenue influenced is kept separate from money actually collected.

Nevo Desk insights dashboard showing traceable conversation outcomes — Real Nevo Desk interface · Stable demonstration data

24/7coverage can be configured around your hours and escalation rules

1shared customer history across supported voice and messaging channels

Everybooking, payment, handoff, and retry remains visible in the activity record

AI when it is routine. People when it is not.

Choose the right balance for each conversation.

Nevo handles repeatable intake, scheduling, approved questions, confirmations, and follow-up. Your team stays in control of exceptions, sensitive conversations, and decisions that need judgment.

The balance is not fixed. Adjust automation and escalation rules as your services, staffing, risk, and customer expectations change.

A launch partner—not a black box

Set up carefully, test realistically, improve continuously.

Configure and test: Build services, questions, policies, and handoffs around your real operating model, then run representative test conversations.
Launch with visibility: Review readiness checks, connection status, permissions, and customer-facing previews before activation.
Improve from real outcomes: Use transcripts, unresolved intents, handoffs, and conversion patterns to refine how Nevo responds over time.

Questions, answered

Know how Nevo behaves before you turn it on.

Can my team take over?+

Yes. Choose when Nevo transfers immediately, notifies a specific person, or creates a follow-up with the full conversation.

Does it use my real availability?+

Yes. Nevo checks connected calendars, service duration, staff, buffers, location, and booking rules before offering a time.

Can each location work differently?+

Yes. Assign different numbers, hours, services, staff, voices, policies, and escalation paths by location.

Can I keep my existing phone number?+

Yes. Port it, or keep it with your carrier and forward calls to your new Nevo line during the hours you choose.

Built around how work moves

One front desk. Many ways to move work forward.

Industry examples show what is possible. Your selected outcomes, rules, team, services, and systems determine what Nevo actually builds.

01Answer and route

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Built for your front desk

Let the next conversation move work forward.

Configure Nevo around your real services, team, policies, and handoff rules.

Model my business with AI No credit card · Guided setup