PRIMARY OUTCOME
Create support requests and cases
Resolve approved issues or open, prioritize, assign, and track a support case.
USEFUL SUPPORTING OUTCOMES
Build this starting point Review and change every recommendation before launch.
AI front desk for Managed IT Service Providers
Built around how managed it service providers work.
Nevo models your customer requests, services, team, hours, availability, policies, payments, and handoffs—then prepares a front-desk workflow for you to review.
Your operating details control the build · Human handoff built inA practical first build
Start with customer support. Add what this business needs around it.
This is a suggested starting point based on common patterns for managed it service providers. Your discovery answers—not the industry label—determine the final setup.
Industry-aware discovery
Start informed. Finish configured for your business.
Nevo recognizes the language and common service patterns of managed it service providers, then asks for the facts only your business can provide.
EXAMPLE SPECIALTIES
Managed IT Service Provider — Discovery consultationManaged IT Service Provider — Initial assessmentManaged IT Service Provider — Strategy planningManaged IT Service Provider — Implementation supportManaged IT Service Provider — Technical reviewManaged IT Service Provider — Compliance reviewManaged IT Service Provider — Team workshopManaged IT Service Provider — Executive advisoryManaged IT Service Provider — Progress reviewManaged IT Service Provider — Ongoing advisory
Examples guide discovery; they do not restrict the services you can add or modify.Configured—not assumed
The business controls what Nevo may answer and complete.
Select only the outcomes that apply. Every action stays bounded by the rules, systems, and escalation paths you approve.
Business knowledge
Hours, locations, services, pricing, policies, and approved answers.
Operational authority
What Nevo may confirm directly, what needs approval, and what must be handed off.
People and capacity
Roles, qualifications, calendars, service areas, resources, and availability.
Connected actions
Bookings, jobs, leads, orders, reservations, payments, cases, and notifications.
Choose the operating result
What should Nevo do for this business?
One outcome becomes the primary workflow. Applicable capabilities can be added as supporting outcomes.
01Answer and route
Answer questions and route callers
Give approved answers, recognize intent, and connect each customer to the right next step.
Explore capability 02SchedulingBook appointments
Match the right service, professional, duration, location, and real availability.
Explore capability 03Field operationsCapture and dispatch jobs
Collect the job details, assess urgency, and prepare work for the right team.
Explore capability 04Lead qualificationCapture and qualify leads
Turn inquiries into complete opportunities with clear ownership and follow-up.
Explore capability 05CommerceTake orders and payments
Capture items, options, fulfillment details, totals, and a secure payment step.
Explore capability 06Capacity and reservationsManage reservations
Check capacity, hold availability, apply deposit rules, and confirm once.
Explore capability 07Customer supportCreate support requests and cases
Resolve approved issues or open, prioritize, assign, and track a support case.
Explore capabilityModel your real operation
Do not start from a generic template.
Tell Nevo what the business does, choose the outcome, and review the discovery draft before anything is activated.