Refunds, disputes, chargebacks and fraud

Refunds

An authorized user requests a refund against the linked transaction. NevoDesk creates the provider request with an idempotent business command and keeps the refund pending until Stripe verifies the result. Partial and full refunds remain linked to the original payment and business outcome.

Disputes and chargebacks

The connected business—not NevoDesk—is responsible for customer chargebacks, fraudulent transactions, dispute losses, Stripe dispute fees, and other provider-assessed charges under the business's provider agreement. NevoDesk can surface deadlines, safe references, and links to the Stripe Dashboard, but does not replace the provider's evidence process or give legal advice.

Fraud controls

• Use Stripe's supported fraud and risk controls for the connected account.
• Do not treat a successful browser redirect as proof of captured funds.
• Keep sensitive card and identity data in Stripe-hosted or embedded Stripe surfaces.
• Reconcile charges, refunds, disputes, application fees, and balance transactions.
• Escalate mismatched or out-of-order provider events instead of forcing records to agree.