Connected-business model
The business is the merchant of record. Customer payments are processed as direct charges in the enabled business Stripe account. NevoDesk does not hold business funds. Stripe pays the available balance to the business bank account according to the business's Stripe payout schedule.
Fees
- Stripe processing fees are charged under the business's Stripe agreement and can vary by country, payment method, card type, currency, custom pricing, and other Stripe products.
- NevoDesk deducts a 1% application fee in real time from eligible captured product or service revenue.
- Sales tax and gratuity are excluded from the NevoDesk application-fee base under the published policy.
- The Pricing page may show standard U.S. card examples, but Stripe-reported balance transactions determine the settled processing fee and business net.
Connection states
- Not started: no connected account exists; payment links are blocked.
- Onboarding: Stripe requirements are incomplete; affected capabilities remain unavailable.
- Restricted: Stripe requires action or disabled a capability.
- Ready: the required account, charge, and payout capabilities are active for the intended payment path.
- Disconnected or mismatched: payment creation is blocked and the account must be repaired.
Payment confirmation
A browser return or customer screenshot is not payment proof. Verified Stripe events and reconciled Stripe objects are authoritative for succeeded, failed, refunded, disputed, and settled states.
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Source-of-truth policy
This article is part of the same maintained knowledge corpus used by NevoGuide. Live provider evidence and saved workspace configuration remain authoritative for your account’s current operational state.